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Inquiries

For inquiries about test taking

Prometric Customer Service Center

Inquiry Form (Open in new window) (in Japanese)External link

Inquiry Form (Open in new window) (in English)External link

Tel
Mongolia(Non-toll Free 0014437514759 (in English)
Indonesia(Toll-Free) 00180349248340051 (in English)
Cambodia(Toll-Free) 1800208746 (in English)
Philippines(Toll-Free) 180011102678 (in English)
Philippines(Non-toll Free) 60376283371(in English)
Myanmar(Toll-Free) 08008008032 (in English)
Myanmar(Non-toll Free) 9512390032(in English)
09977532789(in Myanmar)
Nepal(Toll-Free) 18000910107 (in English)
Hours
Monday - Friday 9:00-17:00 (Local time/ Saturday, Sunday and Holidays are closed.)
E-mail
customersupportenglishJLFW@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For inquiries about vouchers

Prometric Voucher Center

Inquiry Form (Open in new window) (in Japanese)External link

Inquiry Form (Open in new window) (in English)External link

E-mail
VoucherOrders.Asiapac@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For inquiries about group registration (in Japanese and in English)

Prometric Group Registration Front Desk

E-mail
groupreg@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For other inquiries

The Japan Foundation Japanese-Language Dept.Ⅱ

E-mail
jft-basic@jpf.go.jp
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).
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