Inquiries

For inquiries about test taking

Prometric Customer Service Center

Inquiry Form (Open in new window) (in Japanese)

Inquiry Form (Open in new window) (in English)

Tel

Mongolia（Non-toll Free）	0014437514759 (in English)
Indonesia（Toll-Free）	00180349248340051 (in English)
Cambodia（Toll-Free）	1800208746 (in English)
Philippines（Toll-Free）	180011102678 (in English)
Philippines（Non-toll Free）	60376283371(in English)
Myanmar(Toll-Free)	08008008032 (in English)
Myanmar（Non-toll Free）	9512390032（in English） 09977532789（in Myanmar）
Nepal（Toll-Free）	18000910107 (in English)

Hours

Monday - Friday 9:00-17:00 (Local time/ Saturday, Sunday and Holidays are closed.)

E-mail

customersupportenglishJLFW＠prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).

For inquiries about vouchers

Prometric Voucher Center

Inquiry Form (Open in new window) (in Japanese)

Inquiry Form (Open in new window) (in English)

E-mail

VoucherOrders.Asiapac＠prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).

For inquiries about group registration (in Japanese and in English)

Prometric Group Registration Front Desk

E-mail

groupreg＠prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).

For other inquiries

The Japan Foundation Japanese-Language Dept.Ⅱ

E-mail

jft-basic＠jpf.go.jp
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).