Inquiries

For inquiries about test taking (in English)

Prometric Customer Service Center

Tel

Mongolia	0014437514759
Indonesia（Toll-Free）	00180349248340051
Cambodia（Toll-Free）	1800208746
Philippines（Toll-Free）	180011102678 C# 0376283371
Myanmar(Toll-Free)	08008008032
Nepal（Toll-Free）	18000910107

Hours

Monday - Friday 9:00-17:00 (Local time/ Saturday, Sunday and Holidays are closed.)

E-mail

customersupportenglishJLFW＠prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).

For inquiries about vouchers (in English)

Prometric Voucher Center

E-mail

VoucherOrders.Asiapac＠prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).

For inquiries about group registration (in English)

Prometric Group Registration Front Desk

E-mail

groupreg＠prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).

For other inquiries

The Japan Foundation Japanese-Language Dept.Ⅱ

E-mail

jft-basic＠jpf.go.jp
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).