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Inquiries

For inquiries about test taking (in English)

Prometric Customer Service Center

Tel
Mongolia 0014437514759
Indonesia(Toll-Free) 00180349248340051
Cambodia(Toll-Free) 1800208746
Philippines(Toll-Free) 180011102678 C# 0376283371
Myanmar(Toll-Free) 08008008032
Nepal(Toll-Free) 18000910107
Hours
Monday - Friday 9:00-17:00 (Local time/ Saturday, Sunday and Holidays are closed.)
E-mail
customersupportenglishJLFW@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For inquiries about vouchers (in English)

Prometric Voucher Center

E-mail
VoucherOrders.Asiapac@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For inquiries about group registration (in English)

Prometric Group Registration Front Desk

E-mail
groupreg@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For other inquiries

The Japan Foundation Japanese-Language Dept.Ⅱ

E-mail
jft-basic@jpf.go.jp
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).
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