Inquiries

For inquiries about the test taking

Please contact the Prometric Customer Service Center.

For inquiries about test taking and vouchers(For test-takers in Philippines)
Prometric Customer Service Center
(English/Japanese)
TEL: Toll free number 180011102678　　Non-toll free number 603 7628 3371
Hours: Monday - Friday 9:00-17:00 (Saturday, Sunday and Holidays are closed.) (Local Time)

For inquiries about test taking and vouchers(For test-takers in Japan)
Prometric Customer Service Center
(English/Japanese)
TEL: Toll free number 0120 90 7699
Monday - Friday 9:00-17:00 (Saturday, Sunday and Holidays are closed.)

For other inquiries

The Japan Foundation Japanese-Language Dept.Ⅱ
E-mail (English/Japanese)
jft-basic＠jpf.go.jp
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).
＊Please check the FAQ before making inquiries.