Inquiries

For inquiries about test taking

Prometric Customer Service Center

Inquiry Form (Open in new window) (in Japanese)

Inquiry Form (Open in new window) (in English)

Tel

From Mongolia（Non-toll Free）	0014437514759 (in Japanese or English)
From Indonesia（Toll-Free）	00180349248340051 (in Japanese or English)
From Cambodia（Toll-Free）	1800208746 (in Japanese or English)
From Thailand（Toll-Free）	1800012753 (in Japanese or English)
From Philippines（Toll-Free）	180011102678 (in Japanese or English)
From Philippines（Non-toll Free）	60376283371(in Japanese or English)
From Myanmar(Toll-Free)	08008008032 (in Japanese or English)
From Myanmar（Non-toll Free）	9512390032（in Japanese or English） 09977532789（in Myanmar）
From Nepal（Toll-Free）	18000910107 (in Japanese or English)
From Nepal（Non-toll Free）	015970037 (in Nepali)
From Japan (Toll-Free)	0120907699（in Japanese or English）

Hours

Monday - Friday 9:00-17:00 (Local time/ Saturday, Sunday, National Holidays in Japan and New Year Holidays are closed.)
※For inquiries from Myanmar or Nepal, Office Hours in Japanese are the following:
Myanmar: Monday - Friday 8:30-16:30(Saturday, Sunday, National Holidays in Japan and New Year Holidays are closed.)
Nepal: Monday - Friday 7:45-15:45 (Saturday, Sunday, National Holidays in Japan and New Year Holidays are closed.)

E-mail

customersupportenglishJLFW＠prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).

For inquiries about vouchers

Prometric Voucher Center

Inquiry Form (Open in new window) (in Japanese)

Inquiry Form (Open in new window) (in English)

E-mail

VoucherOrders.Asiapac＠prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).

For inquiries about group registration (in Japanese and in English)

Prometric Group Registration Front Desk

E-mail

groupreg＠prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).

For other inquiries

The Japan Foundation Japanese-Language Dept.Ⅱ

E-mail

jft-basic＠jpf.go.jp
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).