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Inquiries

For inquiries about test taking

Prometric Customer Service Center

Tel
From Mongolia(Non-toll Free) 0014437514759 (in Japanese or English)
From Indonesia(Toll-Free) 00180349248340051 (in Japanese or English)
From Indonesia(Non-toll-Free) 021-252-4575(in Indonesian)
From Cambodia(Toll-Free) 1800208746 (in Japanese or English)
From Cambodia(Non-toll-Free) 010-56-8383(in Khmer)
017-57-1177(in Khmer)
097-767-0033(in Khmer)
From Thailand(Toll-Free) 1800012753 (in Japanese or English)
From Philippines(Toll-Free) 180011102678 (in Japanese or English)
From Philippines(Non-toll Free) 60376283371(in Japanese or English)
From Myanmar(Toll-Free) 08008008032 (in Japanese or English)
From Myanmar(Non-toll Free) 9512390032(in Japanese or English)
09977532789(in Myanmar)
From Nepal(Toll-Free) 18000910107 (in Japanese or English)
From Nepal(Non-toll Free) 015970037 (in Nepali)
From Japan (Toll-Free) 0120907699(in Japanese or English)
Hours
Monday - Friday 9:00-17:00 (Local time/ Saturday, Sunday, National Holidays in Japan and New Year Holidays are closed.)
※For inquiries from Myanmar or Nepal, Office Hours in Japanese are the following:
Myanmar: Monday - Friday 8:30-16:30(Saturday, Sunday, National Holidays in Japan and New Year Holidays are closed.)
Nepal: Monday - Friday 7:45-15:45 (Saturday, Sunday, National Holidays in Japan and New Year Holidays are closed.)
※For inquiries in local languages other than Japanese and English, Office Hours are the following:
Monday - Friday 9:00-17:00 (Local time/ Saturday, Sunday, National Holidays in Japan, New Year Holidays and Local Holidays in each country are closed.)
E-mail
customersupportenglishJLFW@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For inquiries about vouchers

Prometric Voucher Center

E-mail
VoucherOrders.Asiapac@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For inquiries about group registration (in Japanese and in English)

Prometric Group Registration Front Desk

E-mail
groupreg@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For other inquiries

The Japan Foundation Japanese-Language Dept.Ⅱ

E-mail
jft-basic@jpf.go.jp
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).
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