Please contact the Prometric Customer Service Center. Their contact information can be found on the page displayed after selecting your country on Prometric's registration website.
The Japan Foundation Japanese-Language Dept.Ⅱ E-mail jft-basic＠jpf.go.jp (When sending an e-mail, please enter a half-width character "@" instead of a full-width character "＠." ).
＊Please check the FAQ before making inquiries.
