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Inquiries

For inquiries about test taking

Prometric Customer Service Center

Inquiry Form (Open in new window) (in Japanese)External link

Inquiry Form (Open in new window) (in English)External link

Tel
From Mongolia(Non-toll Free 0014437514759 (in Japanese or English)
From Indonesia(Toll-Free) 00180349248340051 (in Japanese or English)
From Cambodia(Toll-Free) 1800208746 (in Japanese or English)
From Thailand(Toll-Free) 1800012753 (in Japanese or English)
From Philippines(Toll-Free) 180011102678 (in Japanese or English)
From Philippines(Non-toll Free) 60376283371(in Japanese or English)
From Myanmar(Toll-Free) 08008008032 (in Japanese or English)
From Myanmar(Non-toll Free) 9512390032(in Japanese or English)
09977532789(in Myanmar)
From Nepal(Toll-Free) 18000910107 (in Japanese or English)
From Nepal(Non-toll Free) 015970037 (in Nepali)
From Japan (Toll-Free) 0120907699(in Japanese or English)
Hours
Monday - Friday 9:00-17:00 (Local time/ Saturday, Sunday, National Holidays in Japan and New Year Holidays are closed.)
※For inquiries from Myanmar or Nepal, Office Hours in Japanese are the following:
Myanmar: Monday - Friday 8:30-16:30(Saturday, Sunday, National Holidays in Japan and New Year Holidays are closed.)
Nepal: Monday - Friday 7:45-15:45 (Saturday, Sunday, National Holidays in Japan and New Year Holidays are closed.)
E-mail
customersupportenglishJLFW@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For inquiries about vouchers

Prometric Voucher Center

Inquiry Form (Open in new window) (in Japanese)External link

Inquiry Form (Open in new window) (in English)External link

E-mail
VoucherOrders.Asiapac@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For inquiries about group registration (in Japanese and in English)

Prometric Group Registration Front Desk

E-mail
groupreg@prometric.com
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).

For other inquiries

The Japan Foundation Japanese-Language Dept.Ⅱ

E-mail
jft-basic@jpf.go.jp
(When sending an e-mail, please enter a half-width character "@" instead of a full-width character "@." ).
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